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Shipping & Handling

Shipping Procedures

At Desertcart, customer satisfaction is our top priority, and this is why we take the utmost care to deliver your products straight to you as safely and fast as possible. Our shipping methods ease your everyday life, keeping your focus on your priorities and not on our logistics. Goods are shipped to our facility from the U.S, and Desertcart monitors your order from the point where it leaves our warehouse to when it is in your hands. Whether it’s a Zenith watch or a Lego set, your order will be safe in our hands till it’s in yours.

How much does delivery cost?

We have a flat 25 delivery charge for all orders below AED 250. If your order is AED 250 or above, your order is delivered for free! You can see the final cost of your order after adding an item to your cart. If the item you have ordered is oversized, an extra shipping charge may apply. If your item exceeds a courier's standard dimension or weight, they may charge an additional fee. We will communicate this with you before we charge your order.

Please see below for other countries' flat rate delivery charges:
- Albania - ALL 2700
- Andorra - EUR 10
- Angola - AOA 16000
- Antigua and Barbuda - XCD 60
- Argentina - ARS 1500
- Armenia - AMD 11000
- Aruba - AWG 35
- Australia - AUD 25
- Austria - EUR 10
- Azerbaijan - AZN 45
- Bahamas - BSD 20
- Bahrain - BHD 3
- Bangladesh - BDT 900
- Barbados - BBD 40
- Belarus - BYN 70
- Belgium - EUR 10
- Belize - BZD 45
- Bermuda - BMD 20
- Bolivia - BOB 200
- “Bosnia and Herzegovina” - BAM 45
- Botswana - BWP 300
- Brazil - BRL 150
- Brunei - BND 35
- Bulgaria - BGN 45
- Burkina Faso - XOF 15000
- Burundi - BIF 49000
- Cambodia - KHR 100000
- Canada - CAD 20
- Cape Verde - CVE 2400
- Cayman Islands - KYD 20
- Chile - CLP 18000
- China - CNY 150
- Colombia - COP 85000
- Congo - CDF 50000
- Cook Islands - NZD 40
- Costa Rica - CRC 14000
- Cote D' Ivoire - XOF 15000
- Croatia - HRK 200
- Cyprus - EUR 20
- Czech Republic - CZK 450
- Dominica - XCD 60
- Dominican Republic - DOP 1200
- Ecuador - USD 25
- Egypt - EGP 150
- El Salvador - USD 25
- Faroe Islands - DKK 80
- Fiji - FJD 60
- Finland - EUR 10
- France - EUR 10
- French Guiana - EUR 20
- French Polynesia - XPF 2600
- Gambia - GMD 1300
- Georgia - GEL 90
- Germany - EUR 10
- Gibraltar - GIP 20
- Great Britain - GBP 9
- Greece - EUR 10
- Greenland - DKK 80
- Grenada - XCD 60
- Guadeloupe - EUR 20
- Guam - USD 25
- Guatemala - GTQ 200
- Guernsey - GBP 20
- Guyana - GYD 4600
- Haiti - HTG 2100
- Honduras - HNL 550
- Hong Kong - HKD 90
- Hungary - HUF 7400
- Iceland - ISK 3100
- India - INR 650
- Indonesia - IDR 360000
- Ireland - EUR 10
- Isle of Man - GBP 20
- Israel - ILS 70
- Italy - EUR 10
- Jamaica - JMD 2800
- Japan - JPY 1600
- Jersey - GBP 20
- Jordan - JOD 8
- Kazakhstan - KZT 11000
- Kenya - KES 2800
- South Korea - KRW 26000
- Kuwait - KWD 3
- Kyrgyzstan - KGS 2000
- Latvia - EUR 25
- Lebanon - USD 15
- Liechtenstein - CHF 20
- Lithuania - EUR 25
- Luxembourg - EUR 10
- Macau - MOP 200
- Macedonia - MKD 1400
- Madagascar - MGA 100000
- Malaysia - MYR 90
- Maldives - MVR 200
- Mali - XOF 15000
- Malta - EUR 20
- Martinique - EUR 20
- Mauritius - MUR 1000
- Mexico - MXN 350
- Moldova - MDL 450
- Monaco - EUR 20
- Mongolia - MNT 75000
- Montenegro - EUR 25
- Morocco - MAD 250
- Netherlands - EUR 10
- New Caledonia - XPF 2600
- New Zealand - NZD 25
- Nicaragua - NIO 800
- Northern Mariana Islands - USD 25
- Norway - NOK 200
- Oman - OMR 3
- Pakistan - PKR 1200
- Panama - PAB 25
- Papua New Guinea - PGK 90
- Paraguay - PYG 160000
- Peru - PEN 80
- Philippines - PHP 1200
- Poland - PLN 70
- Portugal - EUR 10
- Qatar - QAR 35
- Romania - RON 150
- Russia - RUB 2000
- Saint Kitts and Nevis - XCD 60
- Saint Lucia - XCD 60
- Saint Vincent and the Grenadines - XCD 60
- Samoa - WST 70
- San Marino - EUR 20
- Saudi Arabia - SAR 35
- Senegal - XOF 15000
- Serbia - RSD 2600
- Seychelles - SCR 450
- Singapore - SGD 20
- Sint Maarten - ANG 45
- Slovakia - EUR 25
- Slovenia - EUR 25
- Solomon Islands - SBD 250
- South Africa - ZAR 350
- Spain - EUR 10
- Sri Lanka - LKR 1900
- Suriname - SRD 350
- Sweden - SEK 150
- Switzerland - CHF 15
- Taiwan - TWD 450
- Tajikistan - TJS 300
- Tanzania - TZS 60000
- Thailand - THB 500
- Togo - XOF 15000
- Trinidad and Tobago - TTD 150
- Tunisia - TND 70
- Turkey - TRY 200
- Ukraine - UAH 700
- United Arab Emirates - AED 25
- United States of America - USD 15
- Uruguay - UYU 950
- Uzbekistan - UZS 260000
- Vanuatu - VUV 2900
- Venezuela - VEF 5500000
- Vietnam - VND 600000
- British Virgin Islands - USD 20
- Yemen - YER 5500
- Zambia - ZMW 500
- Zimbabwe - ZWL 8100
- Denmark - DKK 80

Order Tracking

You may view all updates to your order status as well as your package’s location at any time from your account page. For any further assistance on your order status, you can contact Desertcart support at any time.

Express Delivery

Some of our items have an "Expedited Delivery" option, which means that they will usually be delivered faster than regular items for an additional fee. You can see the delivery estimates and fees by adding an item to your cart.

Availability

Stock and availability shown on this site is for your reference only. While we strive to maintain the most accurate and timely information on stock and availability, it may become out of date and may change between the time you added an item to cart and the time your order is processed. In rare cases, an item may go out of stock, or the number of units you ordered may not be available. In that case, we will contact you about how best to proceed.

Handling and Delivery

All our goods are inspected at the customs by our appointed clearance agent, after which it is packed and handed over to a courier for final delivery. If any physical damage is found in the packaging upon delivery, please notify the deliverer immediately and you may return the package immediately.

Customs

Desertcart may cancel any order for a full refund if any of the items in an order are prohibited by your country's customs. While we try to filter only allowed items, we may on occassion have products appear on the search page that are prohibited in your country. Please see our FAQ page for a full list of items that are prohibited by customs in your country.

For more information on our shipping policy, check ‘Terms & Conditions’ or simply contact us.